Monique Low
@moniquelow
Versatile and highly organized Medical Administration professional with over 10 years of experience within the healthcare industry.
South AfricaWhat I'm looking for
Recently coordinated as a virtual patient care and digital reception for MediQConnect's UK primary care practice, handling high-volume calls, texts, and messages through Klinik and Accurx. I use EMIS and SystmOne to support onboarding, scheduling, follow-ups, triage pathways, and compliant patient communication.
My healthcare background spans emergency-room assistance at Netcare Linmed Hospital, ambulance services with ER24 and Netcare 911, and first-aid training with BLS Medical. I also bring remote after-hours coordination experience from Eqstra Fleet Management, where I managed roadside breakdown and hijacking-response communication.
Experience
Work history, roles, and key accomplishments
Patient Coordinator/Patient Access Specialist
MediQConnect
Nov 2025 - Jul 2026 (8 months)
Managed virtual patient coordination and digital reception services for a UK GP practice, handling high-volume inquiries, appointment scheduling, and patient triage with speed and empathy. Achieved high quality assurance scores and maintained call metrics while supporting patients in distress.
Education
Degrees, certifications, and relevant coursework
Lyceum College
Bachelor of Arts, Disaster Management
2025 -
Pursuing a Bachelor of Arts in Disaster Management.
HIPAA Training US
Certificate, Healthcare Compliance
2026 - 2026
Completed HIPAA Compliance Certification.
Sage Online
Certificate, Accounting
2018 - 2018
Completed a certificate in Accounting using Sage software.
Khulani Empowerment Academy
Certificate, Early Childhood Development
2015 - 2016
Completed a certificate in Early Childhood Development.
LearnWorlds
Certificate, Medical Systems and Policy
Completed UK medical policy and systems training covering triage, clinical systems, and the NHS App.
Destination Medical
Certificate, Education and Training
2013 - 2013
Completed a Facilitator Certificate.
Netcare 911
Certificate, Emergency Medical Care
2009 - 2009
Obtained Basic Ambulance Assistant Certification from Netcare 911.
Benoni Technical College
Senior Certificate, General Studies
1998 - 1998
Obtained a Senior Certificate in N3.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
Skills
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