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Mbalenhle Bessie Mkwanazi

@mbalenhlebessiemkwan

Healthcare administration professional at Affinity Health / The Medical Society who coordinated clinic operations and supported patient care.

South Africa

Message

At Affinity Health / The Medical Society, I supported patients and members through telemedicine services, benefit guidance and query resolution. I also maintained accurate records and provided administrative support to the clinical team.

As Junior Medical Society Supervisor, I oversaw day-to-day clinic operations, supported staff onboarding and scheduling, and monitored quality and compliance. I also contributed to recruitment, reporting, procurement and clinic stock administration.

Experience

Work history, roles, and key accomplishments

Junior Medical Society Supervisor

Affinity Health / The Medical Society

Dec 2024 - May 2026 (1 year 5 months)

Oversaw day-to-day clinic and medical society operations, ensuring an organized and patient-focused environment. Managed staff performance, recruitment, onboarding, scheduling, and inventory, while supporting compliance and reporting.

Healthcare Administration Clinical Operations Staff Management Recruitment Onboarding Compliance Inventory Management Procurement Reporting

Compliance Administration – Additional Duties

Affinity Health / The Medical Society

Jan 2022 - Nov 2024 (2 years 10 months)

Provided administrative support to clinical professionals, coordinating onboarding, professional registrations, and compliance checks. Managed medication inventory, supported recruitment, and maintained records for over 200 staff.

Clinical Compliance Administration Onboarding Professional Registrations Verification Inventory Management Recruitment Reporting

Telemed Support Agent

Affinity Health / The Medical Society

Jul 2021 - Nov 2024 (3 years 4 months)

Provided telemedicine and customer support to members and patients, handling inquiries, resolving issues, and educating on benefits. Maintained accurate records, supported clinical teams, and met quality and performance standards.

Telemedicine Customer Support Contact Centres Query Resolution Benefits Education Record keeping Clinical Administration Reporting

Service Desk Coordinator

Altron Systems Integration

Dec 2020 - Jun 2021 (6 months)

Coordinated the lifecycle of service desk tickets in a high-volume environment, ensuring proper assignment and resolution. Monitored incident management, followed up on escalations, and prepared SLA reports.

IT Service Desk Incident Management Ticket Coordination Escalation Management SLA Reporting Communication Skills

Recruitment Administrator

Altron Bytes People Solutions

May 2018 - Jul 2020 (2 years 2 months)

Managed recruitment queries and provided administrative support throughout the hiring process. Coordinated interviews, maintained databases, and supported candidate communication and reporting.

Recruitment Administration Candidate Coordination Interview Coordination Database Management Reporting Communication Skills