Trina Woolfolk

Responsible for following up with candidates after recruitment and interviews, extending offers to potential employees, and completing I-9 and E-Verify processes with 100% accuracy. Maintained and managed employee data and records for over 300 employees, resolving payroll-related issues and ensuring accuracy of payroll calculations.

Coordinated team efforts to enhance communication, leading to smoother project execution and stronger relationships among stakeholders. Maintained meticulous daily reports and safety literature, ensuring compliance with safety regulations and improving team awareness.

Monitored leave processes across multiple platforms, providing timely updates that reduced delays and improved stakeholder satisfaction. Coordinated efforts with third-party vendors to manage employee leave requests, ensuring adherence to federal and state regulations.

Created precertification and pre-determination cases for Maternity, NICU, inpatient and outpatient via incoming calls for national accounts in a call center setting. Provided case status on pending and approved cases, and prioritized and completed assigned projects by required deadlines.

Obtained precertification of different insurance plans and policies, and verified insurance plans and policies. Managed patient relations including maintenance of required patient documentation, office-to-patient correspondence, and coordination of patient care appointments.

Performed charge entry and claims submission, analyzing claims for correct and accurate payment. Contacted insurance plans for processing status of claims and obtained refund requests for overpayments.

Activities and societies: Cooking, Music, Art, Doodling, Travel

Completed online courses focusing on human resources, including problem-solving, relationship building, and onboarding strategies. Gained foundational knowledge in entry-level and professional payroll specialization within HR.