Open to opportunities

Krystal Jackson

@krystaljackson

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Experienced HR professional with a strong background in recruitment.

United States

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What I'm looking for

I seek a collaborative environment where I can enhance HR processes and employee engagement.

I am a dedicated HR professional with over 6 years of experience in customer service and human resources. My journey has equipped me with exceptional communication and negotiation skills, allowing me to effectively manage recruitment processes and employee relations. I thrive in dynamic environments and am committed to contributing positively to any organization.

Throughout my career, I have successfully handled various HR functions, including sourcing candidates, conducting interviews, and facilitating employee orientations. My recent roles as a Human Resources Recruitment Coordinator and HR Recruiter have honed my abilities in managing recruitment campaigns and ensuring compliance with labor laws. I take pride in my organizational skills and my capacity to foster a safe and engaging work environment.

My educational background, including a Bachelor of Science in Human Services, complements my practical experience. I am passionate about continuous improvement and am always looking for ways to enhance HR processes and employee engagement initiatives. I am eager to bring my unique skill set to a forward-thinking organization that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Human Resources Recruitment Coordinator

LSG Sky Chefs

May 2023 - Jul 2023 (2 months)

Responsible for handling all aspects of sourcing hourly candidates, including posting ads, screening, calling candidates, setting up interviews, and closing postings. Assisted with employee orientations and various administrative tasks for union and non-union new hires, promotions, transfers, employment verifications, and terminations.

Recruitment Candidate Sourcing Interview Coordination Onboarding Employee Relations Payroll ADP Project Management Communication

Human Resources Recruiter

Police & Fire Federal Credit Union

Dec 2022 - Mar 2023 (3 months)

Conducted interviews, scheduled and performed phone screens, and managed in-person interview scheduling. Responsible for resume review, tracking job postings, updating Excel spreadsheets, and conducting new hire training and orientations.

Recruitment Interviewing Resume Review Onboarding Background Checks Data Entry ADP Zendesk Microsoft Excel Training

Human Resources Coordinator

Blessing

Apr 2020 - Jun 2022 (2 years 2 months)

Managed auditing, recruiting, and compliance communication for existing employees, and oversaw onboarding for all new hire pre-placement documents. Handled employee relations, disciplinary needs, and ensured compliance with labor laws and regulations.

Employee Relations Compliance Onboarding Recruiting Labor Law Project Management ADP HireRight Zendesk

Patient Service Rep.

Salus University

Jan 2020 - Present (5 years 6 months)

Assisted with recruiting and onboarding processes, and organized and developed administrative service procedures. Handled patient registration, prior authorizations, prescription distribution, and verified insurance.

Patient Services Recruiting Onboarding Administrative Support Call Center Operations Insurance Verification Patient Registration Referral Management Customer Service

Patient Registrar

Thomas Jefferson University

Oct 2016 - Present (8 years 9 months)

Managed employee development, supervision, and training, fostering employee engagement and functionality. Worked extensively with EPIC and medical records, handling workers' compensation claims and call center operations.

Patient Registration Epic Medical Records Call Center Scheduling Insurance Verification Employee Development Customer Service Navinet

Outpatient Service Coordinator

St. Christopher's Hospital

Mar 2014 - Present (11 years 4 months)

Scheduled patient appointments, prepared and created patient charts, and managed scanning, faxing, filing, and mail distribution. Supervised coverage, registered patients, and handled insurance eligibility checks via Navinet/Passport.

Scheduling Patient Registration Medical Records Navinet Customer Service Data Entry Office Administration

Medical Assistant

Hahnemann Hospital

Apr 2010 - Present (15 years 3 months)

Managed workers' compensation claims and was experienced with NextGen. Prepped patient charts, ordered medical and office supplies, triaged patients, performed drug screenings, phlebotomy, vaccinations, and EKGs.

Patient Triaging Phlebotomy Medical Records Inventory Management

Education

Degrees, certifications, and relevant coursework

Harcum College

Bachelor of Science, Human Services

Completed a Bachelor of Science in Human Services, focusing on various aspects of human services and community support. Gained foundational knowledge relevant to social work and community development.

Pennsylvania Institute of Technology

Certificate, Medical Assistant

Obtained a Medical Assistant Certificate, acquiring essential skills for clinical and administrative tasks in healthcare settings. This included training in patient care, medical procedures, and office management.