Open to opportunities

Gina Herman

@ginaherman

Message

Dedicated office manager with strong customer service and organizational skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With a solid background in office management and customer service, I thrive in dynamic environments where I can leverage my organizational skills and emotional intelligence. My experience as an Office Manager at Family Tree Counseling allowed me to be the primary contact for all administrative needs, where I displayed a positive and welcoming energy while managing patient information and financial reconciliations.

In my role as a Relocation Associate at Altair Global, I partnered closely with client stakeholders to coordinate relocation support, ensuring a seamless experience for clients and their relocated employees. My ability to process confidential documentation and deliver expert customer service has been a hallmark of my career. Additionally, my tenure in the food and beverage industry has equipped me with strong leadership skills, where I successfully created training programs and improved service standards.

Experience

Work history, roles, and key accomplishments

Office Manager

Family Tree Counseling

Aug 2019 - Present (5 years 11 months)

Managed all administrative and business needs, serving as the primary contact and displaying positive energy. Organized patient information, updated personal files, processed payments, and reconciled financials including patient billing and operation costs.

Customer Service Quickbooks Microsoft Office Account Management Billing Scheduling Insurance Verification

Relocation Associate

Altair Global

Feb 2018 - Present (7 years 5 months)

Coordinated employment relocation support, serving as the primary contact for consumers and partnering with client-stakeholders. Processed highly confidential documentation in systems like DASH, AREV, and Star, and assisted Senior Leadership with company event planning.

Client Relations Confidential Document Handling Project Management Customer Service Stakeholder Management Communication Event Planning

Front Desk Associate

TPC Craig Ranch

Oct 2013 - Present (11 years 9 months)

Coordinated prospective events and processed member information for marketing communications. Managed incoming and outgoing communication, resolving general inquiries regarding the business.

Event Coordination Communications Management Inquiry Resolution Customer Service

Outside Food & Beverage Service Manager

TPC Craig Ranch

May 2011 - Present (14 years 2 months)

Managed staff, reduced turnover, and scheduled employees across various stations. Created and implemented a new employee training program, establishing improved service standards and training staff on service policies and conflict resolution.

Service standards Inventory Management Conflict Resolution

Beverage Cart Attendant

TPC Craig Ranch

May 2011 - Present (14 years 2 months)

Delivered world-class sporting experiences for members and guests. Professionally followed up on member requests and needs to enhance the pace of play or round.

Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Collin College

Associate of Arts, Communications

Studied various aspects of communication, including interpersonal, public, and mass communication. Developed strong foundational skills in effective information exchange and media literacy.