Michelle Kwarteng

Analysed data patterns and trends, providing insights that improved audit outcomes by 25%. Collaborated with project teams to develop and implement new SOPs, streamlining quality management processes. Approved or rejected audit entries based on pre-defined guidelines, maintaining 98% accuracy in audit decisions.

Established a global data governance framework for master data, ensuring integrity across manufacturing, supply chain, and commercial operations. Led enterprise-wide item master data management, defining business rules and ensuring global consistency in raw materials and finished goods data. Partnered cross-functionally to align on data requirements, ownership, and lifecycle management.

Transferred complex Excel data into SQL Server using SSIS, improving data integration accuracy by 100%. Built bespoke Excel macros, reducing report processing times from 20 minutes to 2 minutes. Designed and maintained Power BI dashboards using DAX basic formulas, streamlining reporting processes and increasing data accessibility.

Supported Belgium payroll operations in a Dutch-speaking environment, ensuring regional alignment and communication accuracy. Designed and implemented a full data dictionary for ProTime wage codes, filling SOP gaps and improving clarity and data consistency. Built KPI-driven dashboards and formula-based reporting models to monitor SLA breaches, timeliness of payments, and payroll accuracy.

Analysed and corrected client data to ensure compliance with regulations, enhancing data quality and assigning accurate Relationship Classes. Resolved data quality issues by identifying and rectifying missing or incomplete information. Generated accurate regulatory reports for the Dutch Central Bank (DNB) and the European Central Bank (ECB).

Built custom Power BI dashboards for clients, improving project tracking and reporting efficiency by 30%. Conducted rigorous data validation, reducing inconsistencies in datasets by 40%. Automated ETL workflows using SQL and PowerQuery, saving the team an average of 10 hours per week.

Audited payroll and year-end reports, achieving 100% compliance across multiple reporting cycles. Developed Excel-based tools, including VBA macros and advanced formulas, reducing reporting errors by 20%. Managed large volumes of data with enhanced workflows, increasing productivity by 30%.

Developed database objects, including tables, views and materialised views using SQL. Helped improve data operations by showing clear connection between current policies and business results. Participated in requirements meetings and data mapping sessions to understand business needs.

Encouraged customers to use self-service options and online banking to manage their finances. Helped employees analyse customer phone calls and minimise or stop any occurrence of fraudulent calls and unusual activity. Advised and helped employees improve their conversations with customers.

Studied Business Management and Economics. Gained foundational knowledge in business principles and economic theories.