Open to opportunities

Triambak Athreya

@triambakathreya

Message

I drive SaaS adoption, retention, and expansion across enterprise customer portfolios.

India

Message

What I'm looking for

I'm looking to drive SaaS adoption, retention, and expansion for enterprise customers while using customer feedback, market trends, and technology to improve products and business outcomes.

At Freshworks, I spearhead customer success and retention for a ~$2.5M ARR portfolio across India and MEA, driving adoption of Freshservice, Freshdesk, Freshchat, and Freddy AI. Previously at Joveo, I managed search engine marketing campaigns for enterprise agencies including Adecco and Randstad, supporting a $780K ARR portfolio and a 9.6 NPS.

I've built onboarding SOPs and KPIs, led tailored adoption projects that increased ARR by 150% in FY2022 at CustomerGauge, and improved Amazon sales by 18% in Q3 2018. My work combines customer success, project management, business development, technical support, and data-driven product feedback.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager 2

Current

Freshworks, Inc.

Jul 2025 - Present (1 year 1 month)

Spearheading customer success and retention for a high value ~$2.5M ARR portfolio across India and MEA. Driving adoption and retention by specializing in Freshworks suites, including ITSM (Freshservice) and CS (Freshdesk, Freshchat).

Customer Success Retention ITSM Freshservice Freshdesk Freshchat Freddy AI Account Management

Education

Degrees, certifications, and relevant coursework

University of Maastricht

Master of Science, Business Management

2019 - 2021

Pursued a Master's in Business Management with coursework in marketing, strategy, innovation, and data analysis. Completed a thesis on factors influencing customer loyalty in India's e-commerce industry using statistical techniques and BI tools.