Open to opportunities

Trenice Allen

@treniceallen

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Patient experience and hospitality operations leader with 20+ years of service excellence.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can own patient/guest experiences end-to-end, improve processes, and lead teams. I thrive in fast-paced environments with clear standards, accountability, and room to grow.

I’m a patient experience and hospitality operations professional with 20+ years of customer service experience, including 6+ years in hospitality with Hilton. I’m currently balancing dual roles in healthcare administration and hotel guest services, thriving in fast-paced, high-pressure environments where quality and responsiveness matter.

In healthcare, I focus on making every visit feel welcoming and efficient—greeting and checking in patients, verifying and entering insurance information, and managing payment collection and follow-up for negative balances. I coordinate with clinical staff to maintain smooth scheduling and patient flow, ensuring accuracy and accountability from start to finish.

In hospitality operations, I’ve led night audit and front desk responsibilities, including daily financial reconciliation, credit card processing, and detailed end-of-day reporting. I resolve 95% of guest issues on first contact, helping increase repeat bookings by 20%, while training and supporting front desk teams to maintain strong service scores.

I also bring a disciplined, results-driven background from leadership and technical work—automotive repair and process improvements that reduced repair time by 15%, bakery management that cut material waste by 10% and increased sales by 12%, and lab workflow streamlining that improved efficiency by 20%. As a U.S. Navy veteran, I build strong teamwork, operational readiness, and equipment maintenance habits that carry directly into how I manage risk, budgets, and high-volume daily operations.

Experience

Work history, roles, and key accomplishments

Current

Patient Experience Coordinator

Current

Aspen Dental

Oct 2023 - Present (2 years 7 months)

Greeted and checked in patients, accurately verifying and entering insurance information and managing patient payment transactions. Coordinated with clinical staff to maintain efficient scheduling and follow up on negative balances to secure timely payments.

Patient Check In Insurance Verification Payments Processing Scheduling coordination Customer Service Risk Management Quality Assurance

Current

Night Audit Manager / Front Desk Clerk

Current

Hampton Inn & Suites

Aug 2019 - Present (6 years 9 months)

Managed daily financial reconciliation, processing credit card transactions and preparing detailed end-of-day reports. Trained and supervised front desk staff and resolved 95% of guest issues on first contact, increasing repeat bookings by 20%.

Night Audit Financial Reconciliations credit card processing End Of Day Reporting Front Desk Operations Training And Supervision Guest Issue Resolution Customer Service Budget Oversight

Automotive Technician

Walmart Auto Tech

Jan 2017 - Feb 2019 (2 years 1 month)

Executed repair and maintenance work while managing tools and inventory to improve efficiency and quality. Achieved 95% customer satisfaction through transparent communication and reduced average repair time by 15% via process improvements.

Automotive Repair Customer Satisfaction Transparent Communication Process Improvement Quality Assurance

General Manager

WOOPS Bakery

Dec 2016 - Dec 2017 (1 year)

Directed bakery production and shipping schedules while managing supply chain operations. Reduced material waste by 10% through strategic ordering and vendor negotiations and implemented operational improvements that increased overall sales by 12%.

Production Scheduling Supply Chain Management Shipping Coordination Vendor Relations Process Improvement Inventory Control Sales Growth

Lab Technician

CPRC

Jun 2015 - Dec 2016 (1 year 6 months)

Collected and documented samples for drug screening in compliance with regulations, maintaining clear client communication on timelines and outcomes. Improved workflow efficiency by 20% through streamlined documentation processes.

Regulatory Compliance Documentation Workflow Optimization Client Communication Quality Assurance Risk Management

Assistant Store Manager

Sears

Apr 2014 - Dec 2016 (2 years 8 months)

Led a team of 12 associates, surpassing monthly sales goals by up to 15% and implementing customer service strategies to boost satisfaction scores. Managed inventory, merchandising, and store operations to corporate standards.

Team Leadership Sales Goals Customer Service Strategy Inventory Management Merchandising Store Operations Quality Assurance

Assistant Manager / Operations Trainer

Popeyes Louisiana Kitchen

May 2011 - Apr 2014 (2 years 11 months)

Oversaw restaurant openings by traveling to new locations and ensuring smooth startup operations and compliance with company standards. Implemented operational procedures and trained staff on point-of-sale systems, cash handling, and reporting processes while monitoring quality and consistency across locations.

Standard Operating Procedures Staff Training Point of Sale Cash Handling Reporting Quality Assurance Process Compliance

Machinist Mate 3rd Class

U.S. Navy

Aug 2008 - May 2011 (2 years 9 months)

Operated and maintained ship propulsion systems to support mission-critical readiness. Coordinated troubleshooting and repair projects under tight deadlines while maintaining equipment readiness through proactive maintenance and teamwork.

Equipment Maintenance Operational Readiness Troubleshooting Repair Coordination Team Coordination Risk Management Maintenance