Solomon PiehSP
Looking for a job

Solomon Pieh

@solomonpieh

Detail-oriented professional specializing in data management and quality assurance.

United States

What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for growth.

I am a detail-oriented and data-driven professional with 4 years of experience in quality assurance, data management, and process optimization. My expertise lies in SQL and Python, where I excel at extracting and transforming data into meaningful insights that drive business decisions. I am adept at collaborating across teams and departments to ensure project success and deliver high-quality results.

In my previous role at Bank of America, I spearheaded automation initiatives that improved data entry and testing processes, increasing operational efficiency by 20%. I have a proven track record of extracting and validating large datasets to provide actionable insights to leadership teams. My commitment to continuous improvement is evident in my ability to design and implement scalable solutions for data management, ensuring accurate and timely delivery of critical business data.

Experience

Work history, roles, and key accomplishments

CO
Current

Customer Service Representative

Conduent

Nov 2023 - Present (1 year 7 months)

Provided customer support via phone and chat, assisting clients with inquiries and issue resolution. Maintained high customer satisfaction scores through active listening and problem-solving while documenting customer interactions.

BA

Sr Computers Operations Tech

Bank of America

Jan 2019 - Jul 2023 (4 years 6 months)

Extracted and validated large datasets to monitor performance of internal applications, spearheaded automation initiatives, and collaborated with teams to support product development. Developed controls and conducted quality checks on data.

Education

Degrees, certifications, and relevant coursework

El Centro College logoEC

El Centro College

Information Technology

2018 - 2020

Participated in Year Up, an immersive business and IT training program, covering topics such as system networking, cybersecurity, and Python programming.

Tech stack

Software and tools used professionally

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Solomon Pieh - Customer Service Representative - Conduent | Himalayas