Al-Rakeesh Alexander

Managed personal loan portfolios, processed loan applications, and resolved complex customer issues to ensure timely approvals and maintain high customer satisfaction.

Managed student loan accounts, handled escalations, and improved retention and referral outcomes while ensuring regulatory compliance and accurate account reconciliation.

Provided frontline customer support, processed inquiries and transactions, and coordinated with internal teams to resolve service issues efficiently.

Entered and reconciled inventory and transactional data, maintained records accuracy, and supported inventory control processes to reduce errors.

Managed warehouse inventory processes, performed cycle counts, and implemented controls to minimize shrink and ensure accurate stock levels.

Picked and staged customer orders, assisted with receiving and handling damaged goods, and supported merchandising to maintain store standards.

Oversaw store operations, trained and supervised staff, managed inventory and ordering, and implemented loss prevention strategies to improve profitability.

Managed HR processes including personnel records, recruitment support, and advising leadership on HR issues while maintaining compliance with military regulations.

Supported educational programs and administrative tasks for military personnel, prepared documentation, and coordinated training logistics to improve program delivery.

Activities and societies: Certifications: Food Safety Manager (National Registry of Food Safety Professionals); Honors: Army Achievement Medal, Army Good Conduct Medal, Armed Forces Reserve Medal, National Defense Service Medal, Army Service Ribbon.

Awarded an Associate's Degree in Business Management from Liberty University in 2013.