jolene olivera

Communicated with clients to assist with insurance questions and needs, account updates, and provider searches. Helped customers set up appointments and understand benefit and financial plan overviews.

Handled customer service for clients, including account and payment issues, processing payments, assisting with sales and purchases, providing light troubleshooting, and routing calls.

Communicated with clients about insurance, discussed plan eligibilities, ensured document completeness, answered client care calls, and directed clients to appropriate plans.

Retrieved daily bank downloads for financial reconciliation, scanned and logged payers, batched checks, and posted cash receipts to claims. Assisted in preparation and analysis of accounts.

Staged materials and radios for migration work, assisted in planning routes, oversaw install records, and acted as liaison between operations, IT, and base office.

Diagnosed faulty units using software and hardware, maintained inventory, performed inspections and minor repairs, and documented findings.

Packed orders on the line according to specific instructions and separated materials by size and appearance.

Provided high-level customer service support and handled incoming customer service inquiry and complaint calls.

Managed clerical and office functions, coordinated receiving of materials, answered calls and emails, prepared products for display, and processed online orders.

Entered data into systems within designated time frames and provided updated files and data using Microsoft Excel.

Provided administrative support, screened and handled correspondence, acted as liaison between clients and corporate office, and maintained clerical functions.

Professional Certificate in Medical Billing and Coding from Rasmussen College, completed in 2017.

Associate in Paralegal Studies from Rasmussen College, completed in 2012.