Megan Joncas

I provide front-line HR support to employees and managers through Booz Allen’s HR service center, supporting questions and requests related to HR policies, payroll, benefits, leave, workforce administration, and employee lifecycle processes.

I work in Workday and case management systems to support administrative and employee lifecycle transactions, including employee data, status, compensation,

Conducted identity verification, credit review, and document checks aligned with regulatory requirements. Reviewed sensitive financial information to assess eligibility and escalate risk-based concerns.

Delivered and processed mail for 200+ households and businesses daily with strict accuracy and adherence to routing requirements. Managed sensitive government mail and maintained compliance with USPS procedures.

Completed detailed policy reviews, identity confirmation, and compliance checks in accordance with state and federal insurance regulations. Managed a high-volume inbound queue while maintaining accuracy and documentation standards.

Managed high-volume mail and package delivery across assigned routes, organizing mail in delivery sequence, loading vehicles based on route order, and completing full routes and additional route assignments within daily service expectations.

Trained new City Carrier Assistants on route organization and delivery procedures, including casing and sequencing mail, loading vehicles efficiently, managi

Provided sales consulting services for Verizon products and services.

Provided customer service support and resolution for client inquiries.

Assisted customers with sales and service needs.

Managed shift operations and team performance.

Pursuing a Bachelor of Business Administration in Human Resources Management, expected to complete in October 2027.

Earned a GED from Roanoke Chowan Community College.