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@tramandisbarnett
Customer-focused remote support specialist with pharmacy and leasing experience.
I am a resourceful and highly motivated customer service professional with over six years of experience across pharmacy operations, retail, logistics, and property leasing. I excel at managing high call volumes and delivering top-tier client satisfaction in remote and in-person environments.
In my current role as a Remote Customer Service Representative, I handle 60+ daily calls using CRM and softphone systems, resolve prescription and insurance issues, and maintain accurate documentation across chat and email channels. As a Pharmacy Technician, I process prescriptions, verify insurance coverage, and operate pharmacy software to ensure timely medication fulfillment.
Previously, I supported leasing office operations by handling applications, processing rent payments, maintaining resident files, and providing front desk support to maintain a welcoming environment. My retail and logistics experience includes personal shopping and order fulfillment under strict timeframes while communicating substitutions and updates to customers.
I hold multiple certifications including Pharmacy Technician Certification, Registered Phlebotomy Technician, and CPR, and I am actively seeking remote customer support or leasing office administration roles where I can apply my strong communication, problem-solving, and multitasking skills to improve operational efficiency and client satisfaction.
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Work history, roles, and key accomplishments
HealthPartners Call Center
Jan 2023 - Present (2 years 10 months)
Provide remote customer service for pharmacy clients, handling 60+ daily calls for order updates, insurance verification, and prescription issue resolution while maintaining service level metrics and accurate documentation.
Walgreens
Jun 2022 - Present (3 years 5 months)
Processed prescriptions, verified insurance coverage, assisted customers with medication questions, and operated pharmacy software to track and fulfill medication orders while maintaining high customer service standards.
Summit Grove Apartments
Mar 2021 - Dec 2022 (1 year 9 months)
Supported leasing office operations by handling applications, scheduling tours, processing rent payments, and maintaining resident files to ensure efficient leasing workflows and positive resident experiences.
HEB
Jul 2020 - Jul 2021 (1 year)
Fulfilled online grocery orders within strict timeframes, communicated substitution preferences with customers, and scanned and packaged products to ensure accurate and timely deliveries.
Louis Armstrong Airport
May 2019 - Mar 2020 (10 months)
Assisted customers with vehicle rentals, processed payments, and coordinated between booth and vehicle retrieval to deliver fast, professional guest support and resolve service issues.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
High School Diploma awarded in May 2020 with coursework supporting customer service and healthcare-related roles.
You can contact Tramandis and 90k+ other talented remote workers on Himalayas.
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