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trajce todorovski

@trajcetodorovski

Customer service and check-in agent at Swissport Zürich Flughafen, handling passenger check-in, boarding, and gate operations.

Switzerland

Message

At Swissport Zürich Flughafen, I handle passenger check-in and boarding on an international route, help keep airline safety requirements in place, and support smooth gate and boarding operations.

At Randstad Basel, I sourced candidates, conducted initial phone screenings, and supported CV selection and interview scheduling. I was also a first contact for applicants throughout the recruitment process.

Earlier, at Swissport Basel Flughafen, I supported baggage sorting and loading operations. I also worked in customer service at Telefónica Deutschland GmbH and Yallo, and as Chef de Service at Restaurant Salmontini.

Experience

Work history, roles, and key accomplishments

Current

Mitarbeiter im Kundenservice & Empfang

Current

Swissport Zürich Flughafen

Dec 2025 - Present (11 months)

Handled check-in and boarding for passengers on international routes, ensuring compliance with airline safety regulations. Provided guest services, managed ticket bookings, and resolved complaints in stressful situations.

Customer Service Check in Boarding Management Safety regulations Complaint Resolution PC Skills Administrative Tasks

Kunden Berater als Nebenjob

Yallo - Telefonie – Schweiz

Dec 2025 - Jan 2026 (1 month)

Handled incoming and outgoing customer calls professionally, ensuring high satisfaction. Managed complaints, escalated complex issues, and maintained detailed interaction logs.

Customer Service Call Handling Complaint Resolution Communication Skills Teamwork Documentation

Recruiter / Sourcing & Bewerberbetreuung

Randstad Basel

May 2022 - Dec 2025 (3 years 7 months)

Conducted active sourcing via LinkedIn and XING, performed initial phone screenings, and supported candidate selection. Managed the candidate journey from application to decision, coordinating interviews and communication.

Active Sourcing LinkedIn XING Candidate Screening Interview Coordination Candidate Experience Communication Skills

Betriebsmitarbeiter in Gepäckhandling

Swissport Basel Flughafen

Nov 2018 - Apr 2022 (3 years 5 months)

Sorted baggage using electronic barcodes according to destination and airline specifications. Supported loading and unloading in transfer and arrival areas, and performed logistics tasks with small electric tractors.

Baggage Handling Bar Code Scanning Logistics Loading Unloading Electric Tractor Operation

Call Center - Agent

Telefónica Deutschland GmbH

Mar 2015 - May 2017 (2 years 2 months)

Processed customer inquiries promptly and professionally, collaborating with other departments to resolve complaints. Used customer service software to track issues and managed customer accounts efficiently.

Customer Service Call Handling Complaint Resolution CRM Software Account Management Troubleshooting

Chef de Service

Restaurant Salmontini - Dubai UAE

Aug 2014 - Mar 2015 (7 months)

Led the service team operationally and strategically, including shift and duty planning. Managed guest relations, cash reconciliation, daily reports, and inventory, and served as a liaison between service, kitchen, and management.

Team Leadership Shift Planning Guest Relations Complaint Management Cash Handling Inventory Management Training HACCP

Leiter Hauswirtschaft

Tiki and Tahoe Resort - Lake George, Usa NY State

May 2011 - Sep 2011 (4 months)

Maintained high cleanliness standards and guest service in all areas. Worked with daily and room status lists, reported maintenance issues, and contributed to team meetings and in-house training.

Housekeeping Customer Service Cleaning standards Reporting Teamwork Training