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@tracyorselli
Results-driven Business Development Manager with a passion for telemarketing.
I'm a highly motivated professional with over 10 years of experience in customer service, executive support, and project management. Recently, I've transitioned into telemarketing, where I leverage my strong communication skills and persuasive approach to connect with people effectively. I thrive in high-pressure environments, consistently meeting and exceeding sales targets.
During my tenure at Growth Yard, I honed my skills in outbound calling and lead generation, achieving sales targets while building strong rapport with prospects. My background in managing operations has instilled in me the importance of being detail-oriented and adaptable. I take pride in delivering excellent client experiences and continuously seek ways to improve systems and outcomes.
What sets me apart is my calm demeanor under pressure and my strategic thinking abilities. I am excited to bring my energy and experience to a role where I can contribute to business success and further develop my skills in sales and customer engagement.
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Work history, roles, and key accomplishments
Growth Yard
Sep 2023 - Apr 2024 (7 months)
Led and optimized daily customer service operations, ensuring high productivity and excellent client experiences. Developed skills in outbound calling, lead generation, and persuasive sales techniques while achieving sales targets and building rapport with prospects.
Fastway Couriers, PTY Ltd
Sep 2023 - Apr 2024 (7 months)
Effectively led customer service operations, ensuring seamless workflows and high staff productivity. Demonstrated strong problem-solving skills and strategic thinking to address operational challenges and drive improvements.
Degrees, certifications, and relevant coursework
Certification of Higher Education, Higher Education
2024 -
Certification of Higher Education, enhancing skills in persuasive communication and lead generation.
Bachelor of Arts, Public Relations
2004 -
Bachelor of Arts in Public Relations, focusing on communication strategies and public engagement.
Software and tools used professionally
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