At Solidarity Movement, I led a multidisciplinary team of 22 as Assistant Manager, Customer Service, driving excellence and growth.
I managed marketing and PR campaigns with over 30,000 monthly interactions and implemented process improvements to enhance operational efficiency.
Earlier, as a Call Center Agent at Solidarity Movement, I focused on customer service and leadership, and innovated client retention strategies and product development.
My business development work draws on market penetration strategies, revenue growth, client acquisition and retention, and competitor analysis. I also hold a Certificate in Product Management and an Advanced Certificate in Project Management from University of Cape Town.
