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@tracyonyango
Dedicated call center agent with a passion for customer service.
KenyaI am a dedicated and customer-focused Call Center Agent with extensive experience in handling high-volume inquiries in fast-paced environments. My proven ability to provide exceptional customer service, resolve conflicts, and manage technical support issues efficiently has been a cornerstone of my career. I pride myself on my strong verbal and written communication skills, which I have honed through my work with various clients and teams.
In my most recent role as a Customer Care Agent at CCI Global, I provided technical and billing support for Lifetouch and Jet Blue, handling over 50 daily customer inquiries with a remarkable 95% customer satisfaction rate. I also took on the responsibility of training and mentoring new agents, which improved our team's efficiency by 20%. My commitment to excellence in customer service drives me to continuously seek opportunities to enhance my skills and contribute positively to my team.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
CCI Global
Mar 2023 - Jan 2025 (1 year 10 months)
Provided technical and billing support for Lifetouch and Jet Blue via phone, email, and chat. Handled 50+ daily customer inquiries, ensuring timely resolutions and a 95% customer satisfaction rate. Assisted customers with flight bookings and account troubleshooting, while training new agents to improve team efficiency.
Freelance
Jan 2022 - Jan 2023 (1 year)
Managed and grew social media accounts for multiple clients, increasing online engagement by 25%. Developed content strategies to enhance brand awareness and monitored analytics to optimize campaign performance.
Texas BBQ
Jan 2020 - Jan 2021 (1 year)
Managed 50+ customer interactions daily, resolving complaints and processing orders with 98% accuracy. Upsold promotional menu items, contributing to a 15% increase in sales revenue.
Degrees, certifications, and relevant coursework
Certificate, Mind Education
2023 - 2023
Completed a certificate program focused on Mind Education, enhancing personal development and cognitive skills.
Certificate, Food and Beverage
2019 - 2019
Earned a certificate in Food and Beverage, gaining knowledge in food safety, service, and management.
High School Diploma, General Education
2015 - 2018
Completed high school education with a focus on academic excellence and personal development.
Software and tools used professionally
KenyaYou can contact Tracy and 90k+ other talented remote workers on Himalayas.
Message Tracy
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