Tracy FasasiTF
Open to opportunities

Tracy Fasasi

@tracyfasasi

Proactive Customer Service Representative with strong communication skills.

Nigeria
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a proactive Customer Service Representative with a diverse background that includes experience as a virtual assistant and legal officer. With three months of dedicated customer support experience in a fast-paced law firm and a financial institution, I am committed to delivering prompt and accurate service to a large volume of clients. My strong oral and written communication skills, combined with active listening and analytical problem-solving abilities, enable me to enhance customer experiences effectively.

In my current role as a Customer Service Representative Intern at VAA Global, I have successfully followed up on prospect leads, created customer accounts, and conducted data entry tasks. My previous experience at Guaranty Trust Bank involved providing information and support to customers, addressing complaints, and maintaining high levels of customer satisfaction. I am passionate about understanding customer desires and providing customized solutions that foster loyalty and positive engagement.

Experience

Work history, roles, and key accomplishments

VG
Current

Customer Service Representative Intern

VAA Global

Mar 2024 - Present (1 year 4 months)

As a Customer Service Representative Intern, I followed up on prospect leads, created customer accounts, conducted data entry, and analyzed customer feedback to improve service quality. I successfully enrolled clients in courses and met project deadlines.

Education

Degrees, certifications, and relevant coursework

Nigerian Law School logoNS

Nigerian Law School

Barrister at Law, Law

2016 -

University of Ibadan logoUI

University of Ibadan

Bachelor of Law, Law

2015 -

Tech stack

Software and tools used professionally

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