Tracy Fasasi
@tracyfasasi
Proactive Customer Service Representative with strong communication skills.
What I'm looking for
I am a proactive Customer Service Representative with a diverse background that includes experience as a virtual assistant and legal officer. With three months of dedicated customer support experience in a fast-paced law firm and a financial institution, I am committed to delivering prompt and accurate service to a large volume of clients. My strong oral and written communication skills, combined with active listening and analytical problem-solving abilities, enable me to enhance customer experiences effectively.
In my current role as a Customer Service Representative Intern at VAA Global, I have successfully followed up on prospect leads, created customer accounts, and conducted data entry tasks. My previous experience at Guaranty Trust Bank involved providing information and support to customers, addressing complaints, and maintaining high levels of customer satisfaction. I am passionate about understanding customer desires and providing customized solutions that foster loyalty and positive engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Intern
VAA Global
Mar 2024 - Present (1 year 4 months)
As a Customer Service Representative Intern, I followed up on prospect leads, created customer accounts, conducted data entry, and analyzed customer feedback to improve service quality. I successfully enrolled clients in courses and met project deadlines.
Customer Service Representative
Guaranty Trust Bank Plc
Jun 2015 - Dec 2015 (6 months)
In my role as a Customer Service Representative, I provided information to customers, managed account updates, addressed complaints, and ensured customer satisfaction through effective communication and problem resolution.
Education
Degrees, certifications, and relevant coursework
Nigerian Law School
Barrister at Law, Law
2016 -
University of Ibadan
Bachelor of Law, Law
2015 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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