Tracey Stewart

At Pear Suite, I own 35 strategic healthcare SaaS accounts representing $3M ARR, leading onboarding, adoption, renewal readiness, and account growth. I designed executive onboarding programs that reduced time-to-value by 25%, generated $200K in expansion ARR, and helped achieve 95% retention.

Previously at Estate Guru, I managed 50 mid-market and SMB SaaS accounts worth approximately $2.5M–$2.7M ARR. I improved CSAT by 15%, reduced churn by 10%, and supported a 98% first-contact resolution rate through proactive account health monitoring, onboarding, training, and cross-functional escalation management.

I've also supported regulated HealthTech and communications environments at Purple Communications, where strategic engagement increased partner retention by 30%, platform adoption by 21%, and upsell revenue by 15%.

I use customer data, executive relationships, QBRs, and AI-assisted workflows to turn customer goals into durable retention and expansion outcomes. My experience spans Salesforce, Gainsight, ChurnZero, HubSpot, Claude, ChatGPT, and cross-functional collaboration with Product, Operations, and Support.