Open to opportunities

Alyssa Lazar-Lopes

@alyssalazar-lopes

Message

Detail-driven data and operations professional specializing in quality and claims-adjacent analysis.

United States

Message

What I'm looking for

I seek a role focused on quality-driven data and operations where I can lead process improvement, ensure compliance, mentor teams, and grow my insurance and claims expertise.

I am a detail-driven data and operations professional with 5+ years managing high-volume workflows, quality enforcement, and regulatory-sensitive processes. I lead teams, design sustainable quality programs, analyze performance data to identify risk and error, and translate policy into actionable processes that improve long-term outcomes.

I combine rapid learning ability and calm, analytical decision-making to stabilize teams under pressure, and I am actively expanding my insurance and claims expertise through licensure and hands-on roles. My strengths include quality control, compliance monitoring, cross-functional collaboration, and operational process optimization.

Experience

Work history, roles, and key accomplishments

Current

Individual & Marketplace Sales Agent

Current

Blue Cross Blue Shield

Sep 2025 - Present (6 months)

Assist individuals with marketplace plan selection and eligibility, maintaining accurate documentation and applying analytical thinking to match client needs with appropriate coverage while building regulatory and claims-relevant knowledge.

Health Insurance Documentation Regulatory Compliance CRM Analytical Thinking

Insurance Sales Agent

United States Health Advisors

Jun 2025 - Aug 2025 (2 months)

Managed client data and documentation in CRM systems while developing foundational knowledge of insurance products and regulatory considerations to support compliance-conscious sales practices.

Insurance Sales CRM Client Communication Regulatory Compliance Documentation Needs Analysis Record keeping

Team Lead & Data Manager

Amazon

Jul 2020 - Apr 2025 (4 years 9 months)

Led departmental shipping and quality operations in a high-volume fulfillment center, structuring the Quality Enforcement Team and implementing programs that improved long-term quality outcomes and team effectiveness.