Toyin Aroyewun
@toyinaroyewun
I set outbound appointments and resolve customer needs through CRM-driven remote support.
NigeriaWhat I'm looking for
At Mbytes Digital Solutions, I manage multi-channel customer support through Intercom and Zendesk, document customer activity in HubSpot CRM, and help move inquiries toward clear next steps.
I've supported sales and customer workflows across a 44-unit residential estate, Mediabytes Entertainment, and Busafy Anchor Hotels. My work includes prospect qualification, pipeline follow-up, appointment coordination, objection handling, customer communication, and accurate documentation.
I work confidently in KPI-driven remote environments, using structured processes while keeping conversations natural, calm, and customer-focused. I've improved information retrieval and reduced response turnaround time by 40% through centralized digital documentation.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Mbytes Digital Solutions
Jan 2024 - Present (2 years 8 months)
Managed multi-channel customer support and engagement through Intercom and Zendesk, documenting interactions in HubSpot CRM and using Loom to improve resolution paths.
Education
Degrees, certifications, and relevant coursework
Osun State Polytechnic
Higher National Diploma, Mass Communication
2003 - 2006
Grade: Upper Credit
Pursued a Higher National Diploma in Mass Communication, achieving Upper Credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Website
mediabytes-entertainment.comSalary expectations
Job categories
Skills
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