The Good Place Practice User
@thegoodplacepractice
Mid-level appointment setter and customer engagement specialist turning leads into booked sales meetings.
NigeriaWhat I'm looking for
I’m a mid-level Appointment Setter and Customer Engagement Specialist with 6+ years of experience supporting sales and business development teams. I help qualify warm and cold leads through outbound/inbound calling, email and WhatsApp outreach, and structured follow-up.
I reduce no-show rates by managing calendars, confirming appointments, and sending reminders, while keeping CRM records accurate and up to date. I’m highly skilled in persuasive communication, objection handling, rapport building, and moving prospects through the pipeline with consistent follow-up sequences.
My background also includes Business Development at First Generation Mortgage Bank and Customer Support & Communications at Nolton Africa, where I booked consultations, handled pricing inquiries, and coordinated schedules between clients and internal teams. I bring a remote work mindset, reliable tools, and a focus on performance targets in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Appointment Setter & Customer Engagement
Lyceum Empire
Aug 2023 - Present (2 years 10 months)
Conduct outbound and inbound calls to qualify leads and schedule appointments for sales representatives. Managed calendars and CRM records while nurturing prospects via email and messaging to move leads through the pipeline.
Customer Support & Communications Officer
Nolton Africa
Feb 2023 - Oct 2023 (8 months)
Handled high-volume inbound inquiries and converted prospects into scheduled consultations. Followed up with clients to confirm interest, coordinate schedules, and address objections, concerns, and pricing questions professionally.
Business Development Manager
First Generation Mortgage Bank
Jul 2021 - Jan 2023 (1 year 6 months)
Proactively contacted prospective clients to introduce mortgage products and book consultations. Qualified leads based on eligibility and readiness, maintained ongoing follow-up to improve conversion, and coordinated handoff with sales and credit teams.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Religious and Cultural Studies
2012 - 2016
Earned a Bachelor of Arts in Religious and Cultural Studies at the University of Port Harcourt from 2012 to 2016.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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