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I am a dedicated Customer Support Supervisor with over 7 years of experience, currently working at Remit Choice Limited for more than 3 years. My role involves leading a dynamic customer support team, ensuring we deliver exceptional service while adhering to regulatory standards. I take pride in developing and implementing policies that enhance team productivity and customer satisfaction.

In my current position, I focus on team development, quality assurance, and conflict resolution. I actively monitor performance metrics and strive for continuous improvement in our processes. My commitment to customer advocacy drives me to ensure that our clients' needs are prioritized, fostering a culture of excellence within my team.

Additionally, as a Senior Compliance Support, I am responsible for maintaining compliance with industry regulations. I conduct risk assessments, provide training, and ensure our compliance programs are effective and up-to-date. My goal is to create a compliant and efficient work environment that supports both our employees and our customers.