Abdur Rahim

Supervised the support team handling phone, email and ticket queries for Tapcheck's earned wage access platform. Led performance management, handled escalations, trained agents, and prepared performance reports for stakeholders.

Resolved complex employee and employer queries via phone, email and tickets. Mentored newer representatives and collaborated with product and technical teams to improve customer experience.

Assisted employees and employers with account, payment and app questions through phone calls, email and tickets. Delivered timely support while meeting SLA, CSAT and quality targets.

Oversaw customer service staff, provided performance feedback, planned daily operations, trained staff, and monitored returns and exchanges. Helped develop service policies and maintained documentation.

Supported PayActiv, a leading US fintech company, managing strategic and large company accounts. Built relationships with key client contacts using a customer-centric approach.

Sold mobile plans, upgrades and services over the phone on behalf of O2 and Three, two major UK mobile networks. Worked toward individual and team sales targets while maintaining service quality standards.

Bachelor of Commerce with coursework in accounting, finance, human resources, marketing, statistics, economics, and information systems.

Grade: A

Activities and societies: Member of college football, volleyball and cricket teams.

Intermediate in Commerce with Grade A in final exams. Participated in college football, volleyball, and cricket teams.

Grade: A+

Matriculation with first position in school and A+ grade.