tosin kilanko
@tosinkilanko
I manage logistics customer service operations, compliance, shipment processing, and customer issue resolution.
What I'm looking for
At Gig Logistics, I manage customer service operations, reconcile and report cash-on-delivery sales, track inventory, update shipment backlogs, and ensure service-center compliance.
I've supported visa application transit as a VFS Implant, processing passport shipments, handling client enquiries, entering shipment data, supervising daily operations, and producing daily reports. Previously, as an Experience Center Agent, I served as the first point of contact for customers, processed dispatch information, resolved escalations, and banked daily transaction cash.
I'm motivated to make not just an impression but also an impact through logistics, customer service, human relations, clear communication, and a logical approach to multiple tasks.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Gig Logistics
Jul 2025 - Present (1 year 2 months)
Manages reconciliation, remittance, and reporting of COD sales, resolves customer issues, and ensures compliance with standards and policies. Tracks inventory, implements discipline, and updates backlogs of shipments.
Education
Degrees, certifications, and relevant coursework
Houdegbe North American University Benin Republic
Bachelor of Arts, International Relations
2014 - 2017
Grade: Second Class Upper
Pursued a degree in International Relations, graduating with Second Class Upper honors.
Sachel College
Secondary School Certificate, General Studies
2003 - 2009
Completed secondary education and obtained the National Examinations Council (NECO) certificate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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