Looking for a job

OLUDAISI DANIEL

@oludaisidaniel

Message

I support logistics customers with shipment tracking, delivery issues, complaints, and escalations.

Nigeria

Message

What I'm looking for

I'm looking for customer service, customer support, call center, client service, customer experience, or front-desk opportunities in Lagos where I can resolve customer issues and support timely service delivery.

I've supported logistics and courier customers at DHL in Dubai, handling inquiries by phone, email, and chat.

I provide shipment tracking, delivery updates, and support for delays and customs-related issues. I also manage complaints and escalations while keeping communication professional and timely.

At FedEx, I assisted customers with shipment inquiries, delivery status, and service requests in a fast-paced environment. I maintained accurate customer records, completed data entry, and documented cases in CRM systems.

I coordinate with operations teams on urgent and time-sensitive shipments, bringing more than three years of customer support experience across multicultural service environments.

Experience

Work history, roles, and key accomplishments

Customer Service Support

DHL

Jan 2023 - Jan 2026 (3 years)

Handled customer inquiries via phone, email, and chat, providing shipment tracking and delivery updates. Managed complaints, escalations, and CRM documentation while coordinating with operations teams.

Customer Service Customer Support Call Center Operations Complaint Resolution CRM Inbound Calls Email Support Shipment Tracking Order And Delivery Support Escalation Handling Data Entry Documentation Microsoft Office Zendesk Problem Solving Communication Skills Teamwork Time Management Multitasking

Customer Service Support

FedEx

Jan 2022 - Jan 2023 (1 year)

Assisted customers with shipment inquiries, tracking, and delivery status. Provided phone and email support, handled complaints, and maintained accurate CRM records.