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Mustakim Bashir

@mustakimbashir

Customer care representative at OPay who supported customers and POS agents with enquiries, onboarding, and operational issues.

Nigeria

Message

What I'm looking for

I’m seeking a Customer Care Representative or Logistics Officer role where I can contribute my strengths while developing further experience in logistics coordination and operational administration.

At OPay, I responded to customer enquiries and supported the resolution of service and operational issues in a fintech environment.

I assisted with onboarding POS agents, explained relevant processes, and followed up with agents and customers to address concerns.

I also supported day-to-day operations by communicating information clearly and escalating issues when needed. I’m looking to contribute in customer care or logistics while developing further experience in logistics coordination and operational administration.

Experience

Work history, roles, and key accomplishments

Customer Service Representative & POS Accreditor

OPay

Apr 2024 - Sep 2025 (1 year 5 months)

Responded to customer enquiries and supported resolution of service and operational issues. Assisted with onboarding POS agents and provided follow-up support to agents and customers.