Open to opportunities

Oluchi Azinna

@oluchiazinna

Message

I resolve customer issues and coordinate seamless service delivery across mobility, e-commerce, and operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or customer support role where I can resolve customer concerns, use CRM tools, coordinate with internal teams, and help improve service delivery and customer experience.

I've supported customers across GTi Rides, a B2B e-commerce platform, and Silo Nekings Limited, resolving enquiries, complaints, escalations, and booking issues through phone, email, WhatsApp, and live chat.

At GTi Rides, I coordinated trip bookings with clients, operations teams, and partners, monitored ongoing trips, and consistently met a three-minute first-response SLA while converting enquiries into bookings.

At Silo Nekings, I maintained customer satisfaction above 90% and helped reduce response time by 20% through stronger internal coordination and accurate service records.

I also bring operations leadership experience, having supervised fleet dispatch, drivers, logistics personnel, maintenance schedules, and cost optimization initiatives that reduced vehicle downtime by 25%.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

GTi Rides

Apr 2026 - Jul 2026 (3 months)

Managed customer enquiries across phone, email, WhatsApp, and live chat, ensuring prompt resolution while maintaining high service standards. Coordinated trip bookings and handled escalations, consistently meeting the 3-minute first response SLA.

Zendesk Gorgias CRM Customer Service Problem Solving Time Management