Open to opportunities

Ugochi Divine Usuwah

@ugochidivineusuwah

I resolve customer issues and coordinate shipment updates across fast-paced logistics and service environments.

At Zidrop Logistics, I handle customer inquiries, service requests, shipment updates, and delivery issues by coordinating with riders, vendors, and internal teams.

I've also supported parents, students, clients, and visitors at Ascenders Christian Schools and Divine Kiddies, managing calls, emails, records, appointments, follow-ups, and front-desk operations. I focus on clear communication, accurate records, and maintaining positive customer relationships.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Zidrop Logistics

Jan 2024 - Jan 2026 (2 years)

Handled customer inquiries and service requests, providing clear and timely updates on shipments and delivery status. Coordinated with riders, vendors, and internal teams to resolve delivery issues and support customer satisfaction.