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@dorathyuser
Results-oriented customer relationship manager with a passion for growth.
I am a results-oriented customer relationship manager with over 4 years of experience in building and nurturing strong customer relationships. My expertise lies in utilizing CRM software to enhance customer satisfaction and retention, driving business growth through strategic engagement. I have a proven track record of improving customer satisfaction ratings and increasing revenue streams through effective upselling and cross-selling strategies.
In my most recent role at Distrobird Inc., I cultivated and maintained relationships with key clients, ensuring their needs were met promptly and professionally. I also managed a team of customer service representatives, focusing on training and performance evaluations to enhance service quality. My previous experience as a Customer Service Representative at Multipro Consumer Limited further honed my problem-solving and analytical skills, allowing me to effectively resolve customer inquiries and contribute significantly to team objectives.
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Work history, roles, and key accomplishments
Grace Multicultural Services
Apr 2024 - Present (1 year 7 months)
Supported the planning and execution of community events, coordinating vendors, and managing logistics. Assisted attendees by providing event information and addressing inquiries, enhancing participant experience.
Distrobird Inc.
Nov 2023 - Feb 2025 (1 year 3 months)
Cultivated and maintained relationships with key clients to ensure customer satisfaction and retention. Addressed customer inquiries and resolved concerns promptly and professionally, improving customer satisfaction ratings.
Multipro Consumer Limited
Dec 2020 - Sep 2023 (2 years 9 months)
Handled a high volume of customer interactions via calls and emails, effectively resolving product inquiries and issues. Maintained accurate records of customer interactions and transactions in CRM systems.
Degrees, certifications, and relevant coursework
Diploma, Criminology
2023 - 2026
Pursuing a diploma in Criminology, gaining foundational knowledge in criminal justice and related fields. Expected graduation in March 2026.
Bachelor of Science, Accounting
2016 - 2020
Completed a Bachelor of Science degree with a focus on Accounting. Gained comprehensive knowledge in financial reporting, auditing, and business analysis.
Software and tools used professionally
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