Dorathy User

I am a results-oriented customer relationship manager with over 4 years of experience in building and nurturing strong customer relationships. My expertise lies in utilizing CRM software to enhance customer satisfaction and retention, driving business growth through strategic engagement. I have a proven track record of improving customer satisfaction ratings and increasing revenue streams through effective upselling and cross-selling strategies.

In my most recent role at Distrobird Inc., I cultivated and maintained relationships with key clients, ensuring their needs were met promptly and professionally. I also managed a team of customer service representatives, focusing on training and performance evaluations to enhance service quality. My previous experience as a Customer Service Representative at Multipro Consumer Limited further honed my problem-solving and analytical skills, allowing me to effectively resolve customer inquiries and contribute significantly to team objectives.