Tori Hurlbut
@torihurlbut
Customer service and caregiving associate who resolves issues fast and follows through to deliver results.
United StatesWhat I'm looking for
I’m a dedicated and focused associate who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. In customer service roles, I promptly address inquiries, resolve issues, ensure customer satisfaction, and consistently meet or exceed performance metrics for response time and resolution. I also use strong product knowledge to provide accurate information and participate in regular training to stay current on features, policies, and procedures.
I bring a compassionate caregiving background as a CNA, providing assistance with residents’ ADLs and basic care to patients, including taking vital signs. Beyond that, I’ve supported operations through housekeeping work that meets health standards and through food-service experience focused on greeting guests, preparing food, maintaining food safety and sanitation standards, and handling light paperwork.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ConServe-Fairport
Sep 2023 - Jun 2024 (9 months)
Provided customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed high volumes of calls and emails and maintained up-to-date product and policy knowledge through regular training.
Costumer Service Representative
Coast Professional, Inc.
Oct 2019 - Mar 2021 (1 year 5 months)
Verified and corrected errors and tracked documents received and completion dates in a log. Handled incoming and outgoing calls with patience, tact, and courtesy.
CNA - Certified Nursing Assistant
Hornell Gardens Nursing Home
Nov 2017 - Oct 2019 (1 year 11 months)
Provided assistance to residents with ADLs and provided compassionate support while enjoying helping others.
Housekeeper
Best Western
Mar 2017 - Oct 2019 (2 years 7 months)
Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas to meet health standards.
SANDWHICH ARTIST/CASHIER
SUBWAY
Aug 2017 - Nov 2017 (3 months)
Greeted and served guests, prepared food, maintained food safety and sanitation standards, and handled light paperwork with exceptional customer service.
NURSING ASSISTANT
Elderwood
Jan 2016 - Jan 2017 (1 year)
Provided basic care to patients and assisted them with daily activities with a compassionate attitude.
Education
Degrees, certifications, and relevant coursework
Hornell High School
High School Diploma, High School
Earned a High School Diploma from Hornell High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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