At Fluke, I support eMaint X4 customers by diagnosing issues, advising on setup, and raising complex cases for review. I work with Sales and Customer Success Managers to track account health and help clients get more from the platform.
At the State of Wisconsin – Division of Enterprise Technology, I provided frontline support across state agencies and was chosen by the Management Information Chief to train and mentor new technicians. I also authored documentation and improved workflows to reduce repeat tickets and shorten new-hire ramp-up.
At Sparklight, I provided multi-channel support for internet, phone, and video customers and earned Top Performer recognition. Earlier, at Tutor Gigs, I built documentation and scalable workflows and delivered SaaS support sessions for students and educators.
