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Alex Byrd

@alexbyrd1

Technical support specialist at Nuro diagnosing onboard hardware, software, and network issues and reducing operational downtime by 15%.

United States

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What I'm looking for

I'm open to remote roles, with CST or flexible scheduling.

At Nuro, I diagnose hardware, software, and networking issues across complex onboard systems, reducing operational downtime by 15%. I use proprietary diagnostic tools and SaaS platforms to check system health and document incidents in Jira and Confluence.

In Technical Support & Hardware Logistics Specialist work with Distributed Operations / Multi-Client, I supported remote workforce hardware setups by configuring, testing, shipping, and receiving devices. I also troubleshot Windows errors, application crashes, printer issues, and connectivity faults before dispatch.

My experience also includes field systems work at Badger Daylighting and Ace Pipe Cleaning, where I tested and maintained equipment and supported digital ticketing workflows. I hold CompTIA A+ (Core 1 Certified) and CompTIA Tech+ certifications, and completed NPower Technical Training Program coursework in IT systems and networking.

Experience

Work history, roles, and key accomplishments

Current

Autonomous Systems Operator & Technical Specialist

Current

Nuro

Feb 2026 - Present (9 months)

Diagnose, isolate, and troubleshoot hardware, software, and networking anomalies across complex onboard systems, reducing operational downtime by 15%. Manage technical incidents within Jira and Confluence, ensuring rapid escalation to engineering teams.

Systems Diagnostics hardware troubleshooting Network Troubleshooting Jira Confluence SaaS Platforms Linux Preventative Maintenance Documentation

Logistics Operations & Customer Specialist

White Cap / Mexcor

Mar 2022 - Jan 2026 (3 years 10 months)

Managed time-sensitive daily routes and logistics execution while delivering front-line customer service to commercial clients. Utilized GPS navigation, digital manifests, and mobile communication platforms for real-time route optimization.

Logistics Customer Service GPS navigation Manifests Route Optimization Record keeping

Technical Support & Hardware Logistics Specialist

Distributed Operations / Multi-Client

Jan 2019 - Jan 2025 (6 years)

Supported hardware lifecycle operations for remote workforce setups, including configuring, testing, shipping, and receiving devices. Maintained 100% data integrity in digital inventory systems and provided remote technical guidance to end-users.

Hardware Configuration Troubleshooting Windows Asset Management CRM Remote Support Inventory Management

Systems Field Technician & Mobile Tech Lead

Badger Daylighting

Jul 2021 - Sep 2021 (2 months)

Deployed mobile operating systems and cloud-based ticketing software to manage work orders and field tickets in real time. Performed mechanical and electrical troubleshooting on complex auxiliary systems under strict deadlines.

Mobile Systems iOS Cloud Ticketing Hardware Diagnostics Client Communication Troubleshooting

Field Technical Operator

Ace Pipe Cleaning

Oct 2018 - Aug 2019 (10 months)

Conducted root-cause analysis and operational testing on electro-mechanical control units, sensor monitors, and pneumatic systems. Calibrated system settings and performed preventative maintenance to ensure equipment longevity.

Root Cause Analysis Electro mechanical Systems Preventative Maintenance Calibration Diagnostic Telemetry