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Seth TibbsST
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Seth Tibbs

@sethtibbs

I provide global technical support for scientific instruments and administer Salesforce and HubSpot.

United States
Message

What I'm looking for

I'm looking to apply my remote technical support, Salesforce, HubSpot, CRM migration, and employee training experience to help users resolve complex technical and operational issues.

At DISPENDIX and CYTENA, I provide global remote technical support for scientific research instruments and the computers used to operate them. I troubleshoot hardware, software, Windows, configuration, and operational issues by phone, email, and remote access.

I administer Salesforce and HubSpot across users, permissions, data, reports, dashboards, and day-to-day troubleshooting. I supported the company-wide transition from Salesforce to HubSpot and train employees on CRM functionality, workflows, and best practices.

Previously at Foxguard Solutions, I built and configured SCADA server racks and industrial computer systems, completed calibration and quality-control inspections, and helped improve production processes.

My background also includes leading mobile sales teams at Best Buy and managing store operations and electronics repairs at RadioShack. I hold a CompTIA A+ certification.

Experience

Work history, roles, and key accomplishments

DC
Current

L1 Remote Technical Support

DISPENDIX & CYTENA

Jul 2022 - Present (4 years 1 month)

Provided global remote technical support for scientific research instruments and their operating computers, troubleshooting hardware, software, Windows, configuration, and operational issues. Administered Salesforce and HubSpot, supported the migration from Salesforce to HubSpot, and trained employees on CRM functionality.

Education

Degrees, certifications, and relevant coursework

Southwest Virginia Community College logoSC

Southwest Virginia Community College

Coursework, Information Technology

2019 - 2020

Completed information technology coursework at Southwest Virginia Community College from August 2019 to April 2020.

Tech stack

Software and tools used professionally

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