Reco Pitcher
@recopitcher
Proven technical troubleshooter with expertise in SaaS support.
What I'm looking for
I am a dedicated technical troubleshooter with a strong focus on customer satisfaction and a proven track record in SaaS support and technical troubleshooting. With several years of experience, I specialize in delivering exceptional user experiences by resolving complex software and platform issues. My ability to communicate technical concepts in simple terms allows me to act as a critical bridge between technical teams and end-users, ensuring that all parties are aligned and informed.
Throughout my career, I have consistently maintained high customer satisfaction scores and met service level agreement targets. My experience includes onboarding new users, providing product education, and triaging bugs effectively. I thrive in fast-paced, collaborative environments where clear communication and continuous improvement are valued. I am passionate about leveraging my technical proficiency and empathetic communication skills to enhance user experiences and drive customer success.
Experience
Work history, roles, and key accomplishments
Customer Support Technician SAAS
Motorola Solutions
Jan 2021 - Dec 2025 (4 years 11 months)
Improved customer satisfaction by promptly addressing and resolving technical issues, streamlining troubleshooting processes for quicker resolution times. Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence. Installed, configured, and supported Motorola Solutions software, validating and characterizing reported application issues ove
Security Specialist
Charter Spectrum
Jan 2019 - Dec 2020 (1 year 11 months)
Cultivated a welcoming atmosphere by greeting guests professionally while prioritizing safety, and collaborated with local law enforcement agencies to establish strong relationships. Proactively detected potential threats through regular monitoring of surveillance systems and analyzing incident reports. Handled online security complaints on modems and Wi-Fi connections, and monitored for fraud on
Technical Support
Xfinity Comcast
Jan 2014 - Dec 2017 (3 years 11 months)
Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements. Enhanced customer satisfaction by resolving complex technical issues promptly and effectively, and contributed to the development of internal training materials. Mentored junior technical support representatives and provided troubleshooting for various
Education
Degrees, certifications, and relevant coursework
Metropolitan State University of Denver
Unknown, Computer Science
Studied Computer Science at Metropolitan State University of Denver from 2015. Focused on developing a strong technical foundation in the field.
Availability
Location
Authorized to work in
Job categories
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