Tony Smart

Supervise remote customer service and administrative staff, coordinate daily support activities, and train new representatives. Respond to escalated concerns, maintain confidential records, and monitor team performance.

Supervised merchandising operations, coordinated sales floor associates, and managed inventory replenishment. Implemented seasonal floor sets and trained team members on merchandising standards.

Directed administrative and operational activities, managed vendor relationships, and improved customer satisfaction. Implemented process improvements and trained employees on performance strategies.

Supervised front-end customer service associates, coordinated schedules, and managed customer complaints. Maintained financial records and ensured compliance with company procedures.

Served as primary point of contact for residents and families, coordinated appointments and service requests, and maintained confidential records. Supported admissions and processed payments.

Developed customer service procedures, managed customer relations, and supervised service teams. Conducted training and analyzed service reports for improvements.

Managed daily business operations and internet service delivery, oversaw PC maintenance and technical support, and provided web design services.

Managed newsroom and administrative operations, oversaw recruitment and staff development, and served as News and Current Affairs Editor.

Managed office administration and publishing operations, handled international contracts, and edited news and current affairs content.

Master of Science in Human Resources Management & Development from the University of Salford.

Diploma in Web Design, Content Management & Development from Potch Institute of Technology.

Diploma in Tourism, Travel & Hospitality Management from Quantumnet Academy.

Bachelor of Science in Mass Communication from the University of Calabar.