tony silva

Led Monarch Inc.'s talent strategy and onboarding across 39 departments, increasing workforce by 20% in 2023 and 11% in 2024 while staffing all non-exempt roles. Implemented and optimized ATS/HRIS processes, reducing time-to-start to 17.66 days in 2023 and 16.09 days in 2024 and closing 120+ positions in a competitive market.

Specialized in contingent and retained executive recruiting across the U.S., delivering personalized candidate and client services and contributing to Forbes recognition for the firm in 2022–2023. Promoted to Senior Recruiter within five months after achieving $100,000 in sales.

Oversaw daily operations, budgeting, and staff training resulting in a 78% average occupancy during the COVID-19 period and three consecutive months of perfect Guest Service scores (Jan–Mar 2021). Developed marketing and operational strategies that improved local and extended-stay business while maintaining profitability.

Opened and led high-performing hotel operations and regional service initiatives across 18 hotels, including turning a bottom-20% property into a top performer through targeted recruitment, training, and operational improvements. Served as Regional Guest Service Expert and drove consistent performance and guest satisfaction.

Held multiple operational roles including front desk, housekeeping, maintenance, and transportation supervision, ensuring seamless guest services and daily operations across departments. Supervised transportation and facilities while supporting front-desk management duties to maintain service standards.

Bachelor of Science in Business Management from Grand Canyon University, completed in 2012.