Tony Nersesyan
@tonynersesyan
Customer service specialist focused on hospitality, support, and guest satisfaction.
ArmeniaWhat I'm looking for
I am a friendly, professional customer service specialist with extensive experience in hospitality and travel support, skilled at resolving escalated complaints and ensuring high customer satisfaction. I consistently take a proactive approach to guest interaction, collaborate across departments, and manage front-desk operations with precision.
My background includes roles at Marriott, travel booking and OTA support, call center operations, fitness attendant duties, and freelance photography, demonstrating strong communication, technical familiarity with reservation systems and CRM tools, and a creative approach to content and visual work.
Experience
Work history, roles, and key accomplishments
FRPhotographer
Freelance
May 2013 - Present (12 years 5 months)
Provided freelance photography services for events and commercial clients, managing shoots, editing with Adobe Photoshop/Lightroom, and delivering final assets to clients across Yerevan venues.
Front Office Agent
Armenia Marriott Hotel
Feb 2025 - May 2025 (3 months)
Provided efficient check-in/check-out and resolved escalated guest complaints, collaborated with housekeeping and operations to ensure seamless stays, and maintained high guest satisfaction through personalized service.
Customer Support Specialist
2492 Travel
May 2024 - Jul 2024 (2 months)
Managed bookings and multi-channel customer inquiries, handled changes/refunds and supplier communications, and improved operational handovers by maintaining accurate booking records and feedback loops.
Call Centre Agent
Hosteeva
May 2021 - Jul 2021 (2 months)
Maintained and synchronized property listings and booking data across platforms, performed daily inspections of external sites, reported issues to regional teams, and produced regular operational reports.
Fitness Attendant
The Alexander
Mar 2018 - Nov 2019 (1 year 8 months)
Maintained gym equipment and facility safety, greeted members, promoted spa services, enforced rules, and coordinated maintenance and incident reporting to ensure a safe member experience.
Education
Degrees, certifications, and relevant coursework
Armenian National Agrarian University
Bachelor's Degree, Agribusiness and Marketing
2009 - 2017
Completed a Bachelor's Degree in Agribusiness and Marketing with coursework focused on agricultural economics and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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