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Tony Nersesyan

@tonynersesyan

Customer service specialist focused on hospitality, support, and guest satisfaction.

Armenia
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What I'm looking for

I seek customer-facing roles in hospitality or travel where I can solve problems, improve guest experiences, collaborate across teams, and grow in operations or guest relations within a service-focused culture.

I am a friendly, professional customer service specialist with extensive experience in hospitality and travel support, skilled at resolving escalated complaints and ensuring high customer satisfaction. I consistently take a proactive approach to guest interaction, collaborate across departments, and manage front-desk operations with precision.

My background includes roles at Marriott, travel booking and OTA support, call center operations, fitness attendant duties, and freelance photography, demonstrating strong communication, technical familiarity with reservation systems and CRM tools, and a creative approach to content and visual work.

Experience

Work history, roles, and key accomplishments

AH

Front Office Agent

Armenia Marriott Hotel

Feb 2025 - May 2025 (3 months)

Provided efficient check-in/check-out and resolved escalated guest complaints, collaborated with housekeeping and operations to ensure seamless stays, and maintained high guest satisfaction through personalized service.

T

Customer Support Specialist

2492 Travel

May 2024 - Jul 2024 (2 months)

Managed bookings and multi-channel customer inquiries, handled changes/refunds and supplier communications, and improved operational handovers by maintaining accurate booking records and feedback loops.

Education

Degrees, certifications, and relevant coursework

AU

Armenian National Agrarian University

Bachelor's Degree, Agribusiness and Marketing

2009 - 2017

Completed a Bachelor's Degree in Agribusiness and Marketing with coursework focused on agricultural economics and marketing strategies.

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