Vergine Avagyan
@vergineavagyan
Customer-focused tourism and reservations specialist with strong communication and multitasking abilities.
ArmeniaWhat I'm looking for
I am a tourism and reservations professional with progressive experience across reservations coordination, sales, and customer support in hospitality and travel companies. I have worked in roles from Reservations Coordinator to Tourism Advisor and Sales Coordinator, delivering quality results under pressure and collaborating effectively within teams.
My strengths include exceptional communication and networking, the ability to multi-task, follow instructions precisely, and provide reliable customer-facing service in Armenian (native), English (advanced), and Russian (basic). I have supported operations at hotels, travel agencies, and customer support centers, contributing to bookings, sales coordination, and reservation management.
I bring a proven track record of organizing and leading in volunteer and internship settings, and I am committed to applying my hospitality and reservations expertise to help organizations improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Tourism Advisor
Tripathon Travel
Nov 2025 - Present (1 month)
Advised clients on travel packages and itineraries, maintained customer satisfaction and bookings while working under pressure and multitasking in a high-volume environment.
Reservation and Sales Specialist
Magic Travels
Jun 2022 - Mar 2025 (2 years 9 months)
Managed reservations and sales activities, supported customers via phone and email, and helped increase booking efficiency through accurate reservation handling.
Reservations Coordinator
Globbing
Feb 2021 - Jun 2022 (1 year 4 months)
Coordinated reservations and assisted customers with travel arrangements, ensuring timely confirmations and high service quality.
Language Customer Support Specialist
Mobile House
Sep 2019 - Dec 2021 (2 years 3 months)
Provided customer support in Armenian and English, handled inquiries and resolved issues to maintain customer satisfaction across channels.
Credit Sales Specialist
Balu Kids Club
Sep 2019 - Nov 2019 (2 months)
Performed credit sales activities and supported enrollment processes, contributing to club membership growth during a short-term assignment.
Administrative Assistant
Sam Reality Group
Jan 2015 - Jul 2019 (4 years 6 months)
Provided administrative support including document handling, coordination and office tasks to support daily operations.
Education
Degrees, certifications, and relevant coursework
YUYerevan State University
English Language and Literature
2018 - 2019
Studied English language and literature at Yerevan State University during 2018–2019.
High School N3
Secondary Education
2012 - 2015
Activities and societies: Volunteer: camp organizer at YMCA Spitak; internship team leader at Tashir Group; administrative assistant roles
Completed secondary education at High School N3 from September 2012 to July 2015.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Job categories
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