Tony Clayton
@tonyclayton
IT operations specialist focused on reliable infrastructure, support, and automation.
United StatesWhat I'm looking for
I am an IT operations specialist with broad experience in technical support, systems administration, and database operations across manufacturing, finance, and aviation environments.
At Trimlok I collaborated with engineering and metalworking teams to deploy tablet stands, update and repair over 20 Microsoft tablets, and led the SolidWorks CAD/Cloud (3DX) integration for the engineering team.
As a Level 2 IT Support Engineer at Copper.co I investigated and triaged support tickets within SLA, communicated outcomes to account managers, coordinated escalations with Product, DevOps and Sales teams, and processed reporting queries using SQL and visualization tools like Kibana, Metabase and Grafana.
While supporting airline operations at Los Angeles International Airport, I maintained peripheral devices and 100+ digital displays, improved on-time success to 95%, and spearheaded a ticketing system database to improve cross-department tracking; earlier roles included database and operations administration with ETL and monitoring solutions improvements.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Trimlok, Inc.
Aug 2025 - Nov 2025 (3 months)
Troubleshot network issues and supported manufacturing-floor and office systems using Atera and Freshservice; led deployment and repair of 20+ Microsoft tablets and integrated SolidWorks 3DX for the engineering team.
Level 2 IT Support Engineer
Copper.co
Jun 2022 - Jan 2025 (2 years 7 months)
Investigated and triaged support tickets within SLA using Zendesk and Slack, escalated issues to Product/DevOps and produced reporting queries with SQL and visualization tools.
Senior IT Operations Technician
Los Angeles International Airport
Nov 2018 - Mar 2022 (3 years 4 months)
Administered IT support for airline agents and operations, maintained 100+ digital displays and peripheral devices, and improved ticketing/recording processes to help achieve a 95% on-time rate.
Database & Operations Administrator
Internet Brands
Jun 2017 - Jun 2018 (1 year)
Analyzed systems and maintained monitoring across 6+ software solutions, co-led implementation of two database models and ETL processes that streamlined infrastructure and operations.
Education
Degrees, certifications, and relevant coursework
LCLong Beach City College
Certificate, Cloud Computing
2025 -
Enrolled in a Cloud Computing Certificate Program at Long Beach City College beginning July 2025.
UEUniversity of California, Los Angeles Extension
Certificate, Full Stack Development
2016 - 2017
Completed a Full Stack Development program at UCLA Extension from November 2016 to April 2017.
ITT Technical Institute, Torrance
Bachelor of Science, Information Systems & Cybersecurity
2009 - 2013
Completed a Bachelor of Science in Information Systems & Cybersecurity from September 2009 to May 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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