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Shendorah Johnson

@shendorahjohnson

Service Advisor at Johnsons Auto Service who managed customer service, repair orders, estimates, and service-center scheduling.

United States

Message

What I'm looking for

I'm willing to relocate anywhere and am authorized to work in the US for any employer.

At Johnsons Auto Service, I was the first point of contact for customers and managed the customer database, service-center workflow, and appointment scheduling. I used All data online to manage repair orders and estimates, and helped customers find vehicle services suited to their needs and budgets.

I also followed up with customers about service performance, assisted managers with marketing ideas, and participated in ongoing service training. At Macys Department Store, I assisted customers with merchandise and sales, processed returns, and resolved customer issues.

Experience

Work history, roles, and key accomplishments

Service Advisor

Johnsons Auto Service

Feb 2017 - Aug 2026 (9 years 6 months)

Provided excellent customer service as the first point of contact, managed customer database, and oversaw service center workflow and scheduling. Assisted customers with vehicle estimates and participated in ongoing service training programs.

Customer Service Database Management Scheduling Excel Google Docs Alldata Max Finkelstein Champs Labs Marketing Communication Skills

Head Sales Rep

Macys Department Store

Aug 2016 - Jan 2017 (5 months)

Assisted customers with merchandise and sales, handled customer complaints, processed returns, and maintained a positive register. Demonstrated excellent customer service skills and a quick learning ability.

Customer Service Sales Complaint Resolution Returns Processing Payment Collections Communication Skills