toni thom
@tonithom
I improve back-office accuracy, compliance, and customer operations across telecommunications and e-commerce.
GreeceWhat I'm looking for
At Concentrix, I managed case processing, client requests, customer information, and real-time KPI monitoring while training frontline agents to improve customer experience and operational efficiency.
Previously at Vodafone Greece, I processed and verified customer data, reviewed sales documentation for compliance, supported administrative workflows, and managed mobile contract renewals. I also bring multi-channel customer service and social media crisis-management experience, using Microsoft Dynamics, Salesforce, Jira, and large-volume data handling to keep operations accurate and responsive.
Experience
Work history, roles, and key accomplishments
Back-Office Specialist
Concentrix
Jan 2021 - Jan 2025 (4 years)
Managed back-office tasks, including case processing and handling client requests. Ensured operational compliance and accuracy in data entry and customer information management.
Education
Degrees, certifications, and relevant coursework
University of Piraeus
Bachelor of Arts, Business Administration
Pursued a Bachelor of Arts in Business Administration, focusing on business principles and management.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
Skills
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