Magda Cheiladaki

Managed CRM data entry and monitoring, coordinated daily operations of the diagnostic department, and prepared daily reports. Oversaw quality management and ISO procedures, and handled confidential information with discretion.

Developed and managed a customer portfolio, assessed needs, and provided personalized insurance solutions. Negotiated contracts and provided post-sales support.

Communicated with prospective patients, provided information on treatments, and handled inquiries. Provided administrative support to the medical team and managed follow-up communications.

Managed medical records and patient information using Maximizer CRM, handled digital and physical filing, and used ERP systems for invoicing. Coordinated daily back-office processes and managed calendars and appointments.

Managed the telephone center and incoming calls, handled customer requests, and provided first-line front office support.

Organized and managed patient records, provided administrative support to secretarial and accounting departments, and assisted with daily administrative tasks.

Higher vocational training in Marketing from 2002 to 2004.

Tourism studies from 1999 to 2002.

Microsoft Office certification covering Word, Excel, Internet, and Outlook.