AAAnastasia Avstrievska
@anastasiaavstrievska
Multilingual B2B/B2C operations specialist skilled in customer service, back-office processes, and AML/CRM tools.
GreeceWhat I'm looking for
I am a resourceful multilingual professional with extensive experience in B2B and B2C communication, customer service, and back-office operations. I have supported partners with system setup and troubleshooting, managed cases, and worked across specialized back-office teams handling SARs, authority requests, and credit dunning and collections while using tools such as Salesforce, Pega, and Tonbeller.
I consistently apply strong written and oral communication, active listening, and relationship-building to resolve issues and streamline processes. My background includes frontline cash handling and administrative coordination, demonstrating reliability, attention to detail, and a collaborative approach to team goals.
Experience
Work history, roles, and key accomplishments
B2B Agent
TTEC
Mar 2024 - Aug 2025 (1 year 5 months)
Assisted partners with system setup and troubleshooting for accommodations, provided case management and support for partners managing bookings and accounts.
Back Office Agent
Teleperformance
May 2021 - Feb 2024 (2 years 9 months)
Worked across specialized back-office teams processing SARs, handling authority requests, and managing credit dunning and collections to resolve compliance and account issues.
Cashier
Aegean Gas Station
Feb 2019 - Apr 2021 (2 years 2 months)
Handled daily transactions, payment processing, and customer support while resolving complaints and ensuring accurate cash handling.
Secretary (B2B Office)
Coffeexpert
Jan 2018 - Dec 2019 (1 year 11 months)
Provided administrative support and coordination for B2B operations, managing correspondence and office tasks to support business clients.
Education
Degrees, certifications, and relevant coursework
Secondary School
High School Diploma, Secondary Education
2005 - 2010
Completed secondary school education in Komotini, Greece from 2005 to 2010.
Michael-Ende-Schule
School Certificate, Primary/Lower Secondary Education
2002 - 2005
Attended Michael-Ende-Schule in Frankfurt am Main from 2002 to 2005.
Primary School
Primary School Certificate, Primary Education
1997 - 2002
Completed primary schooling in Lugansk, Ukraine from 1997 to 2002.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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