Hara Karakoti
@harakarakoti
Customer-focused KYC and customer service specialist with strong compliance, fraud prevention, and communication skills.
What I'm looking for
I am a customer-focused KYC Back-Office Specialist and former Customer Service Representative with hands-on experience in fraud checks, data verification, and regulatory compliance within banking-related workflows. I consistently collaborate with clients and management to improve processes, provide actionable feedback, and ensure customer satisfaction while adhering to company policies.
My background in visual and applied arts complements strong multitasking, quick learning, and decision-making abilities developed across customer service, catering, and seminar experiences. I bring advanced computer skills, Microsoft Excel proficiency, and advanced English to roles requiring accuracy, attention to detail, and effective teamwork.
Experience
Work history, roles, and key accomplishments
KYC Back-Office Specialist
Teleperformance Greece
Sep 2024 - Aug 2025 (11 months)
Performed KYC, fraud checks, PEP screening and EDD documentation, ensured compliance with banking regulations, and communicated process improvements and issues to the client.
Customer Service Representative
Teleperformance Greece
Jan 2021 - Sep 2024 (3 years 8 months)
Handled customer support across email, phone and live chat channels, delivered high customer satisfaction, and provided actionable feedback to clients and management while ensuring policy compliance.
Education
Degrees, certifications, and relevant coursework
Aristotle University of Thessaloniki, School of Fine Arts
Bachelor of Fine Arts, Visual and Applied Arts
2012 - 2021
Activities and societies: Participated in JobFestival 2017 seminar; gained teamwork and time management skills.
Completed studies at the School of Fine Arts, Department of Visual and Applied Arts, at Aristotle University of Thessaloniki between 2012 and 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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