Sonia Terzidou
@soniaterzidou
I’m an administrative and customer service professional who supports teams with efficient back-office coordination.
What I'm looking for
I’m an organized, communicative professional with customer service and administrative support experience in banking, including daily phone communication and handling requests through back-office tools. I’m comfortable working remotely, meeting deadlines, and staying effective in dynamic team environments.
In my roles, I supported customers and operations by managing customer databases and payments, communicating with prospective partners and suppliers, and performing cashier duties where needed. I strengthen outcomes through clear teamwork, problem-solving, and reliable data entry, backed by proficiency in Microsoft Office, Google Workspace, and remote collaboration tools like Zoom and Teams.
Experience
Work history, roles, and key accomplishments
Customer Service
Alpha Bank
May 2024 - Present (2 years 2 months)
Provided customer service and administrative support for Alpha Bank, including daily phone communication and handling requests using back office tools. Collaborated with teams in a remote work setting while meeting deadlines.
Education
Degrees, certifications, and relevant coursework
University of Macedonia
Bachelor's Degree, International and European Studies
Activities and societies: Member of Environmental Team
Bachelor’s degree in International and European Studies at the University of Macedonia. Member of an environmental team.
High school
High school diploma
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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