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Chevana Hayden

@chevanahayden1

Detail-oriented professional with 9 years in customer service.

Jamaica
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What I'm looking for

I am looking for a remote position that values accuracy and efficiency.

I am a detail-oriented and efficient professional with over 9 years of experience in fast-paced customer service and administrative environments. My expertise lies in data entry, typing, documentation, and managing high volumes of information with accuracy and speed. I am adept at using digital tools, maintaining confidentiality, and ensuring data integrity.

Throughout my career, I have excelled in roles such as Customer Service Specialist at IBEX Global Solutions, where I managed data across multiple systems while handling over 80 interactions daily. My commitment to accuracy was further demonstrated as a Customer Service Representative at Tactical Development Solutions, where I processed data entries with 100% accuracy and maintained internal databases. I am now seeking a remote typing or data entry position to leverage my organizational and computer skills.

Experience

Work history, roles, and key accomplishments

IJ

Customer Service Specialist

IBEX Global Solutions Jamaica

Feb 2021 - Nov 2024 (3 years 9 months)

As a Customer Service Specialist, I accurately entered customer information into CRM systems and responded to inquiries via email and live chat. I maintained detailed records of technical issues and managed data across multiple systems while handling over 80 interactions daily.

TL

Customer Service Representative

Tactical Development Solutions Limited

Apr 2015 - Dec 2020 (5 years 8 months)

In my role as a Customer Service Representative, I handled customer account updates and processed data entries with 100% accuracy. I maintained and updated internal databases while supporting order entry and billing queries, prioritizing data accuracy in a fast-paced environment.

Education

Degrees, certifications, and relevant coursework

PC

Portmore Community College

Associate Degree, General Studies

2014 -

SG

St. Andrew High School for Girls

High School Diploma, High School Education

2013 -

Tech stack

Software and tools used professionally

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