Chevana Hayden
@chevanahayden1
Detail-oriented professional with 9 years in customer service.
What I'm looking for
I am a detail-oriented and efficient professional with over 9 years of experience in fast-paced customer service and administrative environments. My expertise lies in data entry, typing, documentation, and managing high volumes of information with accuracy and speed. I am adept at using digital tools, maintaining confidentiality, and ensuring data integrity.
Throughout my career, I have excelled in roles such as Customer Service Specialist at IBEX Global Solutions, where I managed data across multiple systems while handling over 80 interactions daily. My commitment to accuracy was further demonstrated as a Customer Service Representative at Tactical Development Solutions, where I processed data entries with 100% accuracy and maintained internal databases. I am now seeking a remote typing or data entry position to leverage my organizational and computer skills.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
IBEX Global Solutions Jamaica
Feb 2021 - Nov 2024 (3 years 9 months)
As a Customer Service Specialist, I accurately entered customer information into CRM systems and responded to inquiries via email and live chat. I maintained detailed records of technical issues and managed data across multiple systems while handling over 80 interactions daily.
Customer Service Representative
Tactical Development Solutions Limited
Apr 2015 - Dec 2020 (5 years 8 months)
In my role as a Customer Service Representative, I handled customer account updates and processed data entries with 100% accuracy. I maintained and updated internal databases while supporting order entry and billing queries, prioritizing data accuracy in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Portmore Community College
Associate Degree, General Studies
2014 -
St. Andrew High School for Girls
High School Diploma, High School Education
2013 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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