Toàn Bùi

Streamlined end-to-end warehouse operations, keeping parcel drop rates below 1% and maintaining response times under 5 minutes. Fostered team cohesion and managed transport vendors to optimize cost structures while upholding SLA commitments.

Formulated and executed regional B2B customer growth and retention strategy, driving monthly revenue growth 7x and exceeding 2025 annual plan by 257%. Managed key strategic enterprise accounts and introduced new service frameworks, maintaining account retention rate over 70%.

Expanded cross-border corridors and acquired 5 major agency clients contributing 80% of total team revenue. Partnered with IT to establish Web API integrations with global logistics partners.

Supervised international import operations under strict SLA targets, maintaining over 98% compliance and keeping complaint rates below 5%. Executed customs declarations and audited air cargo documentation.

Managed international purchasing and import orders, resolving logistics disputes and claims with overseas warehouses. Designed Google Sheets/Excel SLA monitoring dashboards to track order milestones and service quality metrics.

Audited legal compliance and contract terms for C-level board approval across all business units. Provided business and technical translation for international defense projects.

Assisted in TV show production and built relationships with media agencies. Closed key B2B advertising contracts, including Pho 24 and Jockey brand.

Assisted in TV show production and built relationships with media agencies. Closed key B2B advertising contracts, including Pho 24 and Jockey brand.

Grade: Second Division

Activities and societies: Full Academic Scholarship

Pursued a Master of Business Administration with a full academic scholarship, graduating with a Second Division.

Grade: Good

Earned a Bachelor of Business Administration with a grade of Good.