Tom Åsvold
@tomsvold
Senior Customer Success Manager at Planday, using API integrations and AI-assisted automations to reduce manual work and grow enterprise accounts.
DenmarkWhat I'm looking for
At Planday, I manage a strategic enterprise portfolio across Europe and North America, working with Product and Engineering on escalations and platform improvements. I use custom API integrations, workflow platforms, and AI-assisted scripting to reduce operational friction and manual data management.
At Planday in North America, I established the Customer Success function and managed the customer lifecycle from pre-sales handoff through retention. I engineered bulk-update automations that turned days of manual data entry into instant workflows, and helped increase total MRR by 79.5% while expanding end-user adoption by 38% across 80+ enterprise accounts.
Earlier at Planday in Denmark, I led implementations for Swedish customers, configuring Payroll/POS integrations and HR features for local compliance. I also wrote technical specifications for integrations with Visma, Hogia, and Fortnox, and created customer and internal training materials.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Planday
Jul 2026 - Present (3 months)
Manages a strategic enterprise portfolio across Europe and North America, driving retention and expansion. Partners with Product and Engineering on escalations and platform improvements, and leverages custom API integrations and AI-assisted scripting to reduce operational friction.
Onboarding Consultant / Senior Customer Success Manager
Planday
Apr 2019 - Jul 2026 (7 years 3 months)
Established the North American Customer Success function and managed the full lifecycle from pre-sales handoff to retention. Engineered custom bulk-update automations using OpenAPI and custom scripts, and increased total MRR by 79.5% while expanding end-user adoption by 38% across 80 enterprise accounts.
Onboarding Consultant
Planday
Nov 2015 - Apr 2019 (3 years 5 months)
Led complex implementations for Swedish customers, configuring Payroll/POS integrations and HR features to ensure compliance with local union laws. Managed 1-4 month implementation cycles, provided on-site training for up to 30 managers, and authored technical specifications for payroll integrations with major systems.
Customer Service & Retention
GoExcellent
Jan 2015 - Dec 2015 (11 months)
Handled customer service and retention duties.
Professional Musician
Self Employed
Jan 2011 - Dec 2015 (4 years 11 months)
Worked as a professional musician.
Freelance Web Developer / Consultant
Self Employed
Jan 2011 - Dec 2015 (4 years 11 months)
Provided freelance web development and consulting services.
Administration & Booking
Arbetsförmedlingen
Jan 2006 - Dec 2009 (3 years 11 months)
Performed administration and booking tasks.
Internet Support Technician
Tradimus
Jan 2004 - Dec 2006 (2 years 11 months)
Provided internet support as a technician.
Education
Degrees, certifications, and relevant coursework
Musicians Institute
Associate of Arts, Drums
Associate of Arts Degree in Drums from Musicians Institute.
University of California, Los Angeles
Certificate, Applications Programming & Web Technology
Certificate Degree in Applications Programming & Web Technology from UCLA.
Tech stack
Software and tools used professionally
Availability
Location
DenmarkAuthorized to work in
Salary expectations
Social media
Job categories
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