Open to opportunities

Tommy Cooley

@tommycooley

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Driven individual transitioning into IT Support/Security.

United Kingdom

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What I'm looking for

I seek a role in a supportive environment that fosters growth and learning.

I am a reliable and driven professional looking to transition into IT Support/Security. My diverse background in property, electrical maintenance, and sales has equipped me with a strong foundation in compliance, troubleshooting, and high-pressure service delivery skills. While I am at the beginning of my IT Support journey, I bring strengths in communication, organization, and adaptability.

I am eager to learn and contribute to a forward-thinking team, with the goal of growing into a skilled IT Support/Security professional. Currently, I am self-studying for the CompTIA A+ Certification and enhancing my skills in Python and Linux. I am passionate about technology and committed to becoming a trusted contributor within a professional IT support team.

Experience

Work history, roles, and key accomplishments

Commercial Property Agent

Whozoo

Jan 2023 - Present (2 years 5 months)

Negotiated deals on properties ranging from £100k to £10 million. Built strong client relationships through meetings, marketing strategy alignment, and CRM management.

Negotiation Client Relationship Management CRM Marketing Strategy Problem Solving

Qualified Electrician

MHS Homes

Jan 2018 - Present (7 years 5 months)

Carried out safety-critical electrical work across residential, office, and commercial sites, including fire system checks and rewiring. Ensured compliance with 18th Edition wiring standards and managed customer and contractor expectations.

Fire System Checks Diagnostics Compliance Troubleshooting Project Management

Lead Marshall

Mayhem Paintball

Oversaw team safety, equipment distribution, and customer briefings. Promoted upgrades and ensured adherence to protocols in fast-moving environments.

Team Leadership Communication

Sales Assistant

Superdrug

Jan 2017 - Present (8 years 5 months)

Provided face-to-face customer service on a busy shop floor and managed stock replenishment. Supported daily retail operations.

Customer Service Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Greenacre School

GCSE, General Studies

Grade: Multiple grades including C, B, A*, Distinction

Activities and societies: Achieved an A* in ECDL ICT, showcasing proficiency in information and communication technology. Completed BTEC PE with a Distinction, highlighting practical skills and dedication.

Achieved strong passes in English Language, Mathematics, and Statistics. Demonstrated foundational knowledge across a range of subjects including Science, Media Studies, and Spanish.

North Kent College

NVQ Level 3, Electrical Installation

Completed an Electrical Apprenticeship, gaining practical skills in electrical installation. Studied and applied the 18th Edition Wiring Regulations, ensuring compliance with industry standards.